Editready customer service for mac#
Editready customer service movie#
Editready customer service software#

Driven by customer demand for new features, these latest updates address common challenges today's modern video editor faces:

Editready customer service software#

Roll on Resolve 14.Hedge, the creator of smart, intelligently designed software for video professionals, has just released three product updates to its suite of tools for filmmakers and video professionals: Hedge Elements, EditReady RAW, and Canister Spanning. My subscription to Premiere is being seriously reconsidered. Sadly I also spend a good proportion of that $50 every month, to prop up Adobe’s subscription model, their unreliable software and their complacency in handling customer support. EditReady is the best $50 I’ve ever spent. They’re nowhere near the level EditReady is at.

Editready customer service movie#

ProRes isn’t supported out of the box and most of the popular transcoding apps are freeware solutions like Rocky Mountain Movie Converter (*shudder*).

Editready customer service for mac#

For this, the best transcoding tool is EditReady, which is made by a company of tiny proportions compared to Adobe yet handles the Panasonic GH5’s 4K 10bit files just fine from inception, with ultra-fast hardware acceleration.Īn extra step though it might be, transcoding to ProRes in that is 100% necessary for Mac users wanting to edit in Premiere but for Windows users the situation is worse. Yes Adobe, I know what your answer will be. Why couldn’t Adobe work closely with Panasonic to ensure the most popular video editing tool worked properly with one of the most popular (if not THE most popular) mirrorless cameras for video? Months later, Adobe still haven’t updated Premiere and After Effects to properly support the Panasonic GH5 properly. “Fast forward to GH5 ship date and the Adobe workflow is still a complete mess.” Footage that they knew they would have to prepare for by the time the camera hit customers.

Now, keep in mind that Adobe HAD, in their possession, 10bit GH5 footage in December. I cobbled together a workflow in the time that I had. I viewed “proxies” on the camera to find the in/out points. So I went the long route, I graded in After Effects, clip by clip. “Once I finally got to someone that could DO something about the problem, they pretty much said I was out of luck. They recite the FAQ page for the most part. That level of customer service can’t do shit and we all know it. It took hours to get past the foreign level of customer service…nothing against it, it is what it is. “First things first, I contacted them in December when we were shooting our video with the GH5 and tried to get some help on the software side of things. “I cannot stand it when companies behave like Adobe has. Neumann Films on the EOSHD forum also points out that Adobe’s customer support absolutely sucks: Before that it was 6 months of crashes at random intervals sometimes 3 or 4 per hour. I’ve had a chronic problem with disappearing playback control keys under the main monitor now for 6 months with the latest version. I am also curious to know from Adobe, when they are going to take reliability seriously and mature their code to the point where Premiere stops crashing on a weekly basis? (It’s been on the market for 15 years).

Some people are used to this but many just expect to edit the files as they come off the camera, which isn’t too much to ask in 2017. So you have to resort to proxies and transcoding.

I have never been more willing to become an ex-Adobe customer.Īs anybody with a Panasonic GH5 will tell you, Premiere is a mess when it comes to 10bit. It doesn’t support the 10bit H.264 correctly and editing the native files is almost impossible. Adobe are sitting on my subscription money, seemingly with their arms crossed.īlackmagic are bringing DaVinci Resolve 14 to NAB tomorrow and I badly hope the editing side saves my soul.